Future-proof with PCA.
Customers want to be able to rely on fast handling of malfunctions, repairs and maintenance 24/7. Communication and coordination plays a major role, both internally and externally. Orders that are not executed correctly right away can be prevented with the right engineer, who is planned with the right materials for the right assignment. By properly informing customers in a timely manner, the engineer will not face a closed door.
PCA is familiar with the process and is happy to help you organize this service and maintenance process optimally. By using the smart solutions from PCA, you can achieve:
- A high first-time fix ratio
- A reduction of cases where the client is not at home
- The right skill for the right job
- Rapid handling of malfunctions