If all elements of the process are carried out efficiently, the number of administrative tasks is kept to a minimum and your customer satisfaction grows, which results in a valuable day. PCA understands the daily challenges, but the opportunities as well. We help you plan tasks quickly and efficiently. Getting the right person in the right place. Optimizing the (end) customer journey. Scheduling periodic maintenance automatically with one click. Optimizing the planned routes of your work force. And above all: communicating proactively with your customer. In short: you are in control. Especially when subcontractors are working for you. Take a look at our expertise and discover the benefits for your organization.
PCA takes care of
ARE YOU WONDERING HOW MUCH YOUR ORGANIZATION CAN SAVE WITH OUR SOFTWARE?
It's this simple
higher first-time fix
Your customer has a malfunction, maintenance or repair request. They can report this to you via the digital customer portal or by telephone. This can be defined in PCA, or (be integrated) in your existing ERP or accounting solution.
Fast definition of assignments
Linked to your ERP system and customer portal
Correct assignment = higher first-time fix
faster than ever
Days fly by; we take care of the planning. Do you know the content of the assignment? We create an optimal planning for it.
How: by planning the right person in the right place, including an optimized route, and immediately offering an appointment based on a suitable proposal for both your organization and the end customer.
Leave the planning process to our smart algorithms; choose Marlin.
With chain integration, we can even schedule an appointment for your customer with your subcontractors. This way you maintain control over outstanding work and reduce failure costs in the chain.
Serve customers faster
Increase first-time fix
Reduce of travel time via route optimization
Direct outstanding work
Make optimal use of limited capacity in your team
easily save 1 hour of administration time per professional per day
The expert can get straight to work, because he knows exactly what to do. With our user-friendly mobile app, we keep important data up to date automatically: consumed materials, time sheets, photos, (inspection) forms and a customer’s signature.
After completion, the work order is directly sent to the customer’s inbox. The app is flexible and can be configured to suit your workflow.
Fast order processing
Less pressure on the office
easy with dashboards
The process is finished, the data is already sent to the office for invoicing. All collected data is displayed on your dashboards and reports, so you can make adjustments at the touch of a button.
Optimizing human processes and customer satisfaction
Insight and management information
Ready for invoicing
The impact of more efficient planning? #happy
More time, more profit, more positive customers and also more happy colleagues.
We can provide the ideal applications for you, such as the digital work order application. As far as we are concerned, we go even further.
Together with you, we delve into the opportunities for your company or organization. Large or small, commercial or social.
Good planning with the use of the right tools has an effect on every employee. It influences processes, culture and emotions.
Get in touch with the planning experts. We’re here for you.