Marlin Service = your service and maintenance process made smarter, better and faster
PCA has designed and built Marlin Service. This planning board serves as a large intersection where everything comes together. It displays ‘who’, ‘when’, ‘what’ and ‘where’ to handle. Marlin Service ensures that your organization with a field service workforce is, with a few mechanics to hundreds or even thousands:
- Serving customers quickly
- Increasing customer satisfaction
- Reducing costs through more efficient business processes
From clicks to automatic planning
From one click to move or schedule tasks to fully automatic scheduling of service or maintenance orders: the possibilities are endless. As an organization, you always have overview and control. You know what the planning does and know where the team is.
Is your organization ready to use the power of the group? Chances are that our new Marlin Teams offers an interesting solution for you. Our Techlab has developed interesting features for organizations, where collaboration within a team is essential. Find out what Marlin Teams can do for your team here.
Marlin Service offers all the tools you need to plan tasks correctly and on time, resulting in an increased first-time fix ratio. Think about planning the right person for a specific task: when doing so, the solution takes into account travel time, skills and requirements. This way you avoid mistakes.
Optimize: there is always room for improvement
What is best for your planning process? That’s a good question. Let the tools and algorithms do the work by giving an optimal planning proposal to you or your customer. Let the existing planning or routes be optimized by Marlin, saving you time. Or do you put artificial intelligence to work?
PCA takes care of
ARE YOU WONDERING HOW MUCH YOUR ORGANIZATION CAN SAVE WITH OUR SOFTWARE?
It's this simple
higher first-time fix
Your customer has a malfunction, maintenance or repair request. They can report this to you via the digital customer portal or by telephone. This can be defined in PCA, or (be integrated) in your existing ERP or accounting solution.
Fast definition of assignments
Linked to your ERP system and customer portal
Correct assignment = higher first-time fix
faster than ever
Days fly by; we take care of the planning. Do you know the content of the assignment? We create an optimal planning for it.
How: by planning the right person in the right place, including an optimized route, and immediately offering an appointment based on a suitable proposal for both your organization and the end customer.
Leave the planning process to our smart algorithms; choose Marlin.
With chain integration, we can even schedule an appointment for your customer with your subcontractors. This way you maintain control over outstanding work and reduce failure costs in the chain.
Serve customers faster
Increase first-time fix
Reduce of travel time via route optimization
Direct outstanding work
Make optimal use of limited capacity in your team
easily save 1 hour of administration time per professional per day
The expert can get straight to work, because he knows exactly what to do. With our user-friendly mobile app, we keep important data up to date automatically: consumed materials, time sheets, photos, (inspection) forms and a customer’s signature.
After completion, the work order is directly sent to the customer’s inbox. The app is flexible and can be configured to suit your workflow.
Fast order processing
Less pressure on the office
easy with dashboards
The process is finished, the data is already sent to the office for invoicing. All collected data is displayed on your dashboards and reports, so you can make adjustments at the touch of a button.
Optimizing human processes and customer satisfaction
Insight and management information
Ready for invoicing